I had cataract surgery on both eyes over about a 6-week period. I am extremely pleased with the surgical results; it is obvious the clinical staff really know their stuff, and they're very efficient once one gets inside; each has their own area of specialty and although you see several people in one visit, they know what they're doing. Dr. Jesse Dovich was fantastic and went the extra mile to give me the best possible outcome.The only place Northwest Eye could do better is on the customer service front-end - it is centralized and one is guaranteed a transfer when calling for verification of appointments, etc; it is also not possible to directly call the office you are going to. This area seems to have too many layers and could be set up more efficiently. There is also a fair amount of waiting around when one arrives for an appointment.